Queens Library Enhances Customer Service with RFID and wins Library of the Year -- Chooses FEIG Electronics to supply RFID Readers 

Queens Library places the highest priority on maintaining and improving the customer service experience of the country’s highest circulating library system by streamlining book check in and check out and improving the performance of security.  RFID technology is integral in controlling the materials check in/out process and is a vital part of the library security systems that protect customers and staff.   Gale/Library Journal bestowed the “2009 Library of the Year” award on Queens Library for its commitment to deliver an excellent customer experience in good and bad economic times.

FEIG ELECTRONICS was chosen as the vendor to supply Queens Library with RFID interrogators and antennae for security, self check-out stations, and for the staff stations that commission new materials into the library inventory.  Michael Daly, Director of Logistics and Security Management, stated “FEIG was chosen as the supplier of the RFID readers and antennae after intensive preliminary testing.  It was clearly the best performing equipment.”  RFID is an integral part of automating the security and commissioning processes.  Queen’s reliance upon such systems is a major feature of maintaining services in spite of fluctuating budgets.  The RFID systems enable Queens Library to maintain a high level of customer service, freeing staff from repetitive work to spend more time serving the public’s information needs.

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