Senior Technical Support & Service Engineer – Payment Terminals

With a strong focus on innovation, reliability, and long product lifecycles, FEIG supports customers throughout the entire product lifecycle, from integration and deployment to service and technical support.

Your role: Build and run our Service Hub in India. You are the primary technical contact for our customers and operate the on-site repair depot yourself. Our Linux-based payment terminals run in public transport and transit fare collection worldwide, including NCMC open-loop ticketing.

• Support customers integrating our terminals — hardware, Linux applications, communication, security
• Diagnose issues from logs, traces and device behavior; resolve locally or escalate to Germany
• Accompany integration, testing, certification and rollout at customer sites
• Run the on-site depot: inspect returns, decide repair vs. replacement, document and track
• Own Service Hub operations to our quality standards

• B.E./B.Tech in Computer Science, Electronics, Electrical or Embedded Systems
• 7+ years in payment terminals, payment acceptance, fintech or embedded systems
• Strong embedded Linux background; hands-on C/C++.
• Working knowledge of EMVCo, PCI Security Standards, RuPay and NCMC
• Hardware troubleshooting and log/trace analysis.
• Customer-facing support or field application engineering experience
• Willingness to travel to customer locations on an occasional basis and to travel regularly to the company’s headquarters in Germany
• Fluent English

• Regular onsite time in Germany — training with our engineering teams at headquarters, plus international trade fairs and customer projects.
• Work with a global, motivated team characterized by direct communication and quick decision-making.
• You’ll work at an innovative, growing company and have the opportunity to keep growing professionally.

Please send your complete application materials, including your salary expectations and earliest possible start date, preferably via our online application form, to karriere@feig.de, addressed to our recruiter, Elisa Häuser.
For more information, please visit www.feig.de/karriere